Remove manual hand-offs
Replace re-keying and spreadsheet transfers with controlled exchange between the systems already used by the business.
Custom systems integration / Melbourne
Custom integrations engineered for operational reliability.
Braddon IT designs and delivers integrations between business platforms, Microsoft services and operational workflows—resolving data ownership, security, failure handling and supportability before an integration enters production.
Custom integrationSystem-to-system data exchange
API engineeringSupported interfaces and data contracts
Microsoft automationGraph, Power Platform and PowerShell
Production controlMonitoring, exceptions and handover
Connect the business without creating another operational dependency.
A useful integration does more than move data. It establishes which system owns each record, how changes are validated, what happens when a transaction fails and who can support the solution.
Improve data integrity
Validate and transform information at the boundary so downstream systems receive consistent, usable records.
Accelerate operations
Trigger predictable actions when business events occur, reducing process delay without removing necessary decisions.
Make failure visible
Introduce logging, exception paths and reconciliation so incomplete transactions can be identified and resolved.
Integration capability across architecture, data and operations.
Engagements can address a single critical interface or the integration layer supporting a broader transformation programme.
API integration
Connect platforms through supported REST APIs and vendor interfaces, with clear request, response and error behaviour.
Workflow engineering
Coordinate multi-step processes, approvals, notifications and system actions without obscuring business ownership.
Data mapping & transformation
Define source-of-truth fields, translate data structures and validate records before they cross system boundaries.
Scheduled & event-driven integration
Select real-time, webhook, queued or scheduled processing according to the operating requirement—not platform fashion.
Microsoft platform automation
Use Microsoft Graph, Power Platform and PowerShell for governed automation across Microsoft 365 and adjacent systems.
Monitoring & reconciliation
Expose integration state, failed transactions and recovery actions so the delivered solution remains supportable.
Integration architecture
Designed as a production system, not a script between two applications.
The design resolves how data moves, how access is controlled and how operations continue when a vendor API, record or dependent service behaves unexpectedly.
01
Process and system discovery
Map business events, actors, current workarounds, application boundaries and the intended measurable outcome.
02
Interface and constraint assessment
Review supported APIs, authentication methods, rate limits, data availability and vendor platform constraints.
03
Integration and data design
Define system responsibilities, data contracts, transformation rules, transaction sequence and processing pattern.
04
Security and access control
Limit integration identities and permissions, protect credentials and separate production access from development activity.
05
Exception and recovery design
Determine retry, duplicate prevention, failed-record handling, reconciliation and safe replay behaviour.
06
Testing and production release
Validate expected transactions, edge cases and failure modes before a controlled production cutover.
07
Monitoring and handover
Document ownership, configuration, support procedures and operational signals required to maintain the integration.
The implementation pattern follows the operating requirement.
Different business events need different processing models. The design should reflect latency, volume, system constraints and the consequence of a failed transaction.
Real-time API
Immediate request and response where users or downstream processes require a current result.
Event & webhook
Action initiated by a change in a source platform, with validation and controlled downstream processing.
Scheduled & batch
Predictable exchange for workloads where volume, rate limits or business timing make scheduled processing appropriate.
Human-in-the-loop
Automation that retains approval, review or exception decisions where judgement and accountability remain necessary.
Microsoft ecosystem
Automation within and beyond Microsoft 365.
Microsoft tools are selected where they provide the right governance and operating model—not forced onto every integration problem.
Microsoft GraphTenant, identity, collaboration and service automation through supported Microsoft interfaces.
Power PlatformFocused workflows and applications with ownership, environment strategy and connector governance defined.
PowerShellRepeatable administration, migration and operational tasks with reviewable logic and controlled execution.
External business systemsConnect Microsoft services with line-of-business platforms where information and process cross organisational boundaries.
Selected implementationDeputy ↔
WorkflowMax
WorkflowMax
Workforce and job-management systems connected through a custom API integration.
One example of a broader integration capability.
Braddon IT developed an API integration between Deputy and WorkflowMax to automate data exchange between workforce and job-management processes.
The engagement demonstrates the core work common to custom integration delivery: understanding each platform, mapping data, defining transaction behaviour and implementing a supported system-to-system interface.
- Business process mapping
- API development
- Data transformation
- Automated exchange
Related project capabilities.
Integration work often intersects with Microsoft tenant design, information architecture and identity controls.
Define the integration
Where do systems, data or process stop connecting?
Start with the business event, source systems, operational constraints and required outcome. The appropriate integration architecture follows from there.
Discuss an integration ↗